Diffusion of Business-to-Government IT Innovations: The Case of e-Customs

.................................................................................................................... ix Sommario .................................................................................................................. xi 1. Introduction ..................................................................................................... 1 1.1. Motivation ......................................................................................................... 2 1.2. Research question .............................................................................................. 4 1.3. Dissertation structure......................................................................................... 5 2. Research Methodology.................................................................................... 7 2.1. Concepts ............................................................................................................ 7 2.2. Frame of reference............................................................................................. 8 2.3. Research approach............................................................................................. 9 3. Publications Overview................................................................................... 15 4. Introduction to e-Customs ............................................................................ 25 4.1. Challenges of global trade and the transfer to e-enabled business models in the Swiss socks market.......................................................................................... 25 4.1.1. Introduction ............................................................................................ 26 4.1.2. Background on drivers of transferability................................................ 27 4.1.3. Methodological considerations............................................................... 32 4.1.4. Transferring research by applying Eisenhardt’s framework .................. 42 4.1.5. Conclusions ............................................................................................ 44 4.2. Facilitating e-commerce adoption: an electronic customs system .................. 46 4.2.1. Introduction ............................................................................................ 47 4.2.2. E-customs ............................................................................................... 49